Field Compensation Specialist

Job Summary

Agency ensures that agents are properly contracted, licensed, and appointed to conduct business on behalf of NWL. The department ensures that agents are paid commissions and bonuses in accordance with their agent contracts and Company guidelines. The department ensures that agents are terminated in accordance with states regulations and Company guidelines and that debts due the Company from agents are collected

Essential Functions

• Review, sort, and disburse agent commission statements and commission payments by Company check or EFT
• Verify that the calculation of commissions, frequency of payments, and method of payment are as requested by the agents and as authorized by the Company.
• Create, update, and maintain accurate agent records
• Process all aspects of LBR applications by coding them into policy system and preparing and delivering policy endorsements and cover letters to the policy owners.
• Process journal entries based on requests received from agents or from other departments to charge or credit agent commission accounts for various expenditures.
• Communicate with agents in English and/or Foreign Language and serve as Foreign Language interpreter for the department.
• Review and reissue, when necessary, lost or stale-dated commission checks.
• Review and process requests for commission payment via EFT and ensure compliance with Federal Reserve ACH regulations, update and/or correct agents' EFT records.
• Prepare and disseminate agents' group insurance enrollment packets and related correspondence
• Review, sort, and distribute monthly agent reports to agents and other NWL departments.
• Research problems/questions with commission payments for domestic and international agents

Knowledge, Skills & Abilities

• Fully bilingual (English and Spanish)
• Accounting or general business preferred
• Strong telephone skills and customer service
• Skills in light bookkeeping and basic accounting skills
• Familiar with Word, Excel and Power Point

Education & Experience

• High School diploma or equivalent
• 1-2 years experience in related areas

Licenses & Certifications

•  None required
• Completion of LOMA insurance courses I and II required within first year of employment.

Supervision & Leadership

• No Supervision responsibilities

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Regular and predictable attendance is required. Overtime may be required at peak times. 
• The employee is regularly required to use hands to handle or feel. The employee is regularly required to talk or hear. 
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Statement of Other Duties Provison

• The information contained in this job description is not intended to be an all-inclusive list of duties and responsibilities, skills and abilities, or other listed requirements.
• Management may, at its discretion, assign, reassign, or add additional duties and responsibilities to this job at any time.
• The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.